Hi
Well I would like to let you know how my story ended. But first I would like to thank everyone for their information on how paypal is handling this situation. It was because of this forum that I was on the defense during the whole transaction. I had 2 transactions that were on hold for 21 days: 1 for 45.00 and 2 days later another for 66.00. Well after I accepted the fact that there was no way I could talk them into early release of my money, I decided to follow their directions and took my items to the post office and paid the additional postage to track the items- I didn't feel comfortable about relying on my buyers to provide feedback- as I know I am busy too and there is a lot of feedback I have not gotten to on my purchases. Make sure when you go online to USPS - to have them notify you by e-mail when the package is delivered. I then was told to go into paypal and add the tracking number to the transaction, but that did not work - everytime i tried to enter the transaction number I kept getting a server error, so I called their support again and the first agent told me that she would enter it. I then called paypal back to have them check on my release of funds, the 2nd agent told me that I would need to go into paypal a enter the tracking number - I explained to her that I had done this just yesterday - she said she would take care of it, stating that it must not have gone through. This time I took the name of the person I was speaking to along with a confirmation number I requested on this transaction and the agent's ID#. So my next call to them was on the day (it was a Friday) that I received an e-mail from USPS that my first package for 45.00 had been delivered and wanted to make sure that my money would be released as promised. I spoke to Nicole ID#42514. She said before anything could happen she would need me to enter my tracking number on paypal - I was angry and explained to her that I had done this 2 times this week! She said that the last agent I spoke to must have dropped the ball and not take care of the issue as I was told! I felt lucky that I had taken the name of the 2nd agent along with her ID# and I proceeded to give it to Nicole. She said she would make sure that action was taken with the 2nd agent I spoke to and assured me that on Monday my money would be released (their policy is that money would be released 3 days after confirmation of delivery, no matter if the buyer had provided feedback or not) and that I would receive an e-mail on the 3rd day stating that my money had been released. So here it was - Monday and I had not received an e-mail from pay pal that my funds had been released - so another call to paypal. At this time I was furious! I spoke to a man (I have misplaced his name and ID number but if you need please e-mail me and will try to locate it as you may want to try to contact him on your issues). The man I spoke to was nice and it was unfortuanate for him that he received my call, because at this time I was furious. The conversations started out with me asking him where my money was- that promised to me on Friday ! I had followed all the procedures required by paypal - which ended up costing me money: additional funds to send quicker and additional funds to track - which I did not pass on to the buyer because when I listed my items on EBAY, I had no idea I would have to go through this bull@*&) to get my money! He began to tell me that I would first have to enter my tracking number on Pay Pal, - this is when I lost it!!! (I did however get this agent's name and ID number before I lost it) It was at this time that am sure I said some things that were not nice. . . in this state of mind I don't even remember all of it, but I did go on to tell him that I had read the postings on this forum and didn't actually believe this was happening, but now I did. I proceeded to tell him that I think this is a scam that paypal is doing and I asked him if he was involved! I also think I referred to him as scum - stating that paypal only hires scum bags liars because everyone I spoke to had lied to me!!! He told me that he would not speak to anyone that has an attitude like mine and I said fine - just pass me onto your supervisor and I will climb the ladder and eventually get this resolved - as I am a single parent of a child in college and unemployed after being laid off for from working for a company after 5 years of service - just 1 week before I was to receive a 5 year bonus, and I have the time to stay on this phone and do whatever it takes and I am not getting off the phone until this is resolved and if he is s I am not nice! ! ! I called him by name and said he better not dare hang up on me either!. I proceeded to explain to him the chain of events and how I had tried on many occasions to to enter the tracking number and kept getting the server error, along with the final performance from Nicole on how she was going to take action on the other worthless agent I spoke to and telling me that she entered the tracking number and promised the funds release Monday. I then found out that Nicole had flat out lied - because no agent is permitted to go into anyone's account and manually enter a tracking number which explains why everytime I went onto paypal and my account summary the tracking number did not show up! But even after telling my "chain of events" story he proceeded to ask me to try again to enter my tracking number - I then went nuts and said this is total bull$#@&! But anyhow - I went on paypal and tried to enter the tracking number 5 times with the same error message! I told him I had had enough and he had better help me out or pass me onto his supervisor and that I had his name and agent # and after I got this resolved I would be back to deal with him! He put me on hold and came back to inform me that he had just released my funds of $45.00 and I should have an e-mail confirming this, as we speak.
At this time I also wanted to give the agent my tracking number for the second package of $66.00 that had just been delivered today and he better enter it in his notes, because I had sent this 2-3 day priority, it was confirmed delivered today and would be back in 3 days to contact him personally if it was not released. He put me on hold and proceeded to tell me that he got it approved through his supervisor to release these funds today instead of their policy of 3 days after confirmation of delivery! So this proves that they have the power to override the release of funds even though they tell you that it is EBAY that puts the hold on the funds. I believe it is part of a scam that EBAY is pulling and I told the agent that it would be a cold day in H___ before I ever sell on ebay again and that I went onto e-bay took off all my credit card information from invoicing for auto bill pay and when I received the bill for my listing fees from E-Bay I will proceed to inform them that I don't have a problem paying the fees, but they were going to wait for 21 days before I release my funds! I dare them to go into my account unauthorized and charge me! I will let you know if this happens, but maybe not because I may be in jail due to my actions! Please keep in mind I am generally a very nice person until somebody tries to SC___ me!
