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Forgot password - Don't know security info

New Community Member

Forgot password - Don't know security info

Hello.

 

I have the following problem: I forgot the account password to an old paypal account I used to had. When I follow the "recover your password" link, I choose to identify myself through email. After I click submit, an e-mail is sent to me, provides me with a link, that prompts me to a page that requires me to answer 2 security questions.

 

My problem is that, this was an old account (I created it like 2 years ago to purchase something on ebay) and I don't really remember my security questions, nor the password.

 

What should I do?

2 REPLIES
Volunteer Advisor

Re: Forgot password - Don't know security info

You must contact PayPal's Customer Service for assistance.

 

Regards,

 

skier

New Community Member

Re: Forgot password - Don't know security info

totally lost opened account cant log in