First time seller who still hasn't recieved payment

Nina618
Contributor
Contributor

I sold an item for the first time and ebay says she has paid, but haven't received the payment in my paypal account. Why? Both accounts are linked.

 

This is what it says, payment was initated on March 27 and is being processed through paypal.  When will the funds be posted to my account.  Should I send the item or should I wait until the funds post?  I don't want the lady think that I'm not going to send her, her item. Someone please help!

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2 REPLIES 2

sandypurins
Advisor
Advisor

If the buyer has paid using PayPal and the payment doesn't show in your PayPal account activity or history page, the payment was sent to an email address which is not linked to your PayPal account.

You may have misspelled your PayPal email address in the payments section of your eBay listing or you may have used an old email address or you may need to confirm your email address.

To check which PayPal email address was used in the eBay listing, click on the "Relist" link for that item and look in the payments section for the PayPal email address.

If you have access to that email address, login to your PayPal account and "Add" the email address to your account. The payment will show up right after you confirm the email address.

If you do not have access to that email address, you will need to ask the buyer to cancel the payment and resend the payment to your correct email address. Send the buyer a PayPal invoice (Request Money) from your PayPal account to make it easier for the buyer to pay.

To check whether the email address needs to be confirmed, login to your PayPal account, click on the "Profile" tab and select the "Email" link in the left hand column. If it's not confirmed, click on the "Confirm" button to initiate the confirmation process.

For future eBay listings, make sure you have the correct PayPal email address in the payments section of each listing... here's a screen shot of that section of the eBay "Sell Your Item" form...

 

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surplusdealdude
Advisor
Advisor

Sandy's a smart person, but I think she's wrong on this one.

 

Likely what's going on is that Paypal's posting system is delayed again - this has been happening intermittently for several weeks now.

 

Once the item posts to your account, it will likely be subjected to a 21-day hold, but once it has posted, you should ship the items.

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