Defective item return shipping charges

Gardy
Contributor
Contributor

Hi:  I recently received a defective item from an Ebay seller and filed a claim with Paypal. Paypal states that I'm responsible for return shipping charges for the defective item in order to receive a refund.  I find this unfair.  I did nothing wrong.  Why should I pay for return shipping charges?  PP also wants me to provide tracking info for the return.  This item's price is only $2.50 so paying for return shipping and handling plus tracking makes this a no brainer since I'll end up receiving less than what  I'm paying for.  Again, this is unfair.  

Login to Me Too
1 REPLY 1

skier
Advisor
Advisor

Life is sometimes unfair.  In most cases, the buyer is responsible for the return shipping fees however, a reputable online business would provide you with a return shipping label. 

 

 

 

Regards,

 

skier

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.