While I do understand the posts received so far, they still do not fully address my concern. Firstly it is known to some buyers and sellers, and now I know it too, only one dispute per transaction is allowed by Paypal. If a buyer or Seller can only make one dispute wouldn’t that lead to some unscrupulous behavior by some people and companies? For example: A buyer has made a dispute at the beginning of a transaction for receiving an incorrect invoice and cannot contact seller or for whatever reason. Once that dispute is resolved no other disputes are accepted by Paypal so if there is a problem later i.e. with shipping or product being not as described, payment reversed or dead on arrival and so on, there appears to be no recourse for the buyer or seller. Surplusdealdude said in his reply “Then Paypal may allow the buyer to change the dispute to a "Not as described" dispute, but you have to phone Paypal and explain the circumstances They really do try to protect you, but you have to learn the system to take full advantage of it” I have looked into the help and disputes menus and read the blurbs about resolution of disputes but the information quoted above seems to be buried or within some obscure link or area of the Paypal website. Is this information a secret? Why not put it out there right in front at the beginning of the information about dispute resolutions, a step by step guide with all available options or choices? Now that being said we all know there cannot be an unlimited amount of disputes, it is just not cost effective or would not be productive in some cases, but one dispute? That just does not feel right. Paypal could for example allow one or two more disputes but with a limitation that it is at the sole discretion of Paypal to decide if the further dispute has merit. This information should be placed at the start of the disputes process so everyone can see and know what their options are and make a informed decision on how best to proceed. Also a link available in the resolution area of the site would be handy. Of course the Paypal suggestion about trying to resolve issues without involving Paypal at the very start should still apply, and everyone should make a good and reasonable effort to workout issues. Many times it’s just a simple miscommunication and paypal does not have to be involved. Maybe there is a learning curve to using Paypal but is Paypal a place where you should have a learning curve? Should we have to research so intently it’s almost like taking a law course? Maybe it’s just me and I cannot get my mind to curve that much.
Secondly the reply from “sandypurins” does not really address the issue at hand which is that the initial dispute has been resolved. As I understand the Paypal system, once that issue is resolved there are no menu choices available for changes or a new dispute. Once the dispute is resolved it is closed and removed from view (I’m sure paypal keeps a record somewhere). So the option of changing the dispute does not actually apply to this situation since there is nothing available to change but, thanks for your reply it is appreciated.
Paypal is a business and in business to make a profit! My suggestion may involve a little extra work for Paypal but isn’t the payoff of more amicable resolutions and therefore more happy customers, Isn’t this benefit more profitable in the end? Remember it’s just a suggestion and my own little take on the matter.
