Button options not all working

[TSK]

My customers are only able to select some of the options in my buttons, others give the error:

"PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem."

They are not able to select the 6 month or 12 month payment options. Thank you for advice.

The page the button is located on is:

The Stafford Knot

The code for the button is:

<form target="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="10388252">
<table>
<tr><td><input type="hidden" name="on0" value="Ad Options (select from menu)">Ad Options (select from menu)</td></tr><tr><td><select name="os0">
    <option value="Gallery Ad (one issue) YOU design">Gallery Ad (one issue) YOU design $25.00</option>
    <option value="Gallery Ad (one issue) WE design - includes $15 design fee">Gallery Ad (one issue) WE design - includes $15 design fee $40.00</option>
    <option value="Re-run Ad one more issue - no changes">Re-run Ad one more issue - no changes $10.00</option>
    <option value="Gallery Ad - runs 6 months -includes ad cost/design - no changes">Gallery Ad - runs 6 months -includes ad cost/design - no changes $65.00</option>
    <option value="Gallery Ad - runs 12 months -includes ad cost/design">Gallery Ad - runs 12 months -includes ad cost/design $100.00</option>
    <option value="Club Announcement (1 issue)">Club Announcement (1 issue) $20.00</option>
    <option value="Breeder Directory (2 year special 2010-2011)">Breeder Directory (2 year special 2010-2011) $35.00</option>
    <option value="Brag Box/Litter Announcement - per issue">Brag Box/Litter Announcement - per issue $5.00</option>
    <option value="Stud Gallery (1 year 2010 - per dog)">Stud Gallery (1 year 2010 - per dog) $20.00</option>
</select> </td></tr>
</table>
<input type="hidden" name="currency_code" value="USD">
<input type="image" src="https://www.paypal.com/en_US/i/btn/btn_cart_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>

[skier]

Most likely one of your options is passing some unrecognizable characters or not the exact info to PayPal which is causing the issue.  As you are using a "hosted" item button, we cannot see the complete item button code.   You basically have two options, the first would be to go back and recreate a new item button.  Second option would be to not generate a hosted item button.  This way we can see all of the code.  What you need to do is "uncheck" the option for "Save Button At PayPal" in Step 2.   Then after you "Create" the button code, in the window that displays the code look for the link that says "Remove Code Protection".   Select this link.   Your code will be changed to clear text and not "hosted".

Regards,

skier