Auto Reply

stonewall
Contributor
Contributor

When individuals make a purchase through PayPal can they get an automated response that thanks them for their payment and lets them know when they will hear from us next?

Login to Me Too
1 REPLY 1

skier
Advisor
Advisor

Buyers do get a notification email after a successful transaction and will see a PayPal  Thank You page at the completion of the Checkout Process.   Note, you cannot customize either.

 

If you want you display your own Thank You page, you need to enable the Auto Return feature in your PayPal Account.

 

Log in to your Account
Select "Edit Profile"
Under "Selling Preferences"
Select "Website Payment Preferences"
Note first option - Select "On" - Auto Return for Website Payments
Enter the Return URL.
Click "Save."

 

 

The Return URL specified in your PayPal Account is good for all transactions however, you can override this by using the "return" variable in your individual item button code and direct the buyer to a different URL. Example:

<input type="hidden" name="return" value="http://www.yourwebsite.com/successful.html">

 

 

How it works:
* If the buyer pays with a PayPal account, they are automatically taken back to the site.

* If the buyer pays with the Credit Card Option, they are taken to the receipt page where PayPal gives them the chance to print out a receipt. This is a legal requirement. After that, the buyer must click on the "Return to Merchant" link in order to return to the site.

 

 

Regards,

 

skier

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.