eBay dispute, held payment now now cancelled.

[crazy1]

Hi

I recently had a eBay dispute for a sold item. I was waiting for the item to be returned before issuing a refund. However on 8th August - Paypal stated -The funds that were placed on temporary hold are now available for use - Status- Removed

24th August - Update to Reversal - Status- Cancelled.

Has the buyer been refunded even though they had not returned the item? 

[PayPal_Wayne · Accepted solution]

Hi there crazy1,

It sounds like the funds are back with you as the goods were never returned to you. eBay have a policy that refunds are only issued when the goods are confirmed as returned in cases like that.

Wayne

[crazy1]

Hi Wayne

Thank you for making it so clear.