I paid for something through paypal (not on ebay) but then almost immediately cancelled as I found a problem with my order. I made and cancelled the order on 17/09, got my refund back on 20/09 but it a temporary hold has been placed on it. I understand that this has something to do with the payment actually being taken from my bank account. However, the payment has now cleared from my bank account, but my refund is still being held. Does anyone know how long it will take for my refund to be released? Thanks!
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Any time a customer initiates a payment from their bank account using the electronic direct debit between your bank account and your PayPal account, the payment takes in total between 5 and 7 working days to complete processing and then be evident on PayPal.
When you send an instant transfer, PayPal make the payment to your seller instantly so that your seller has the funds and you get your item as soon as possible. If the payment is cancelled or refunded, we are required to place the payment on hold until it completes processing from your bank account.
Although I realise that the payment may already have been debited from your bank account, the funds would not have completed processing through PayPal and that would be why the payment is still on hold. If you check your bank account, you should see that the funds have not been debited for around 2-3 working days after you originally made the payment to your seller.
Your payment should be credited directly to your PayPal balance over the coming days .
If you pay with your debit card your seller will receive the payment instantly. Also when you pay your seller using your bank account as an instant transfer your seller is also paid instantly as we pay the seller on your behalf and we then go to your bank account for the funds.
The only time your payment will not be sent to the customer instantly is if an echeque is sent. An echeque will take 5-7 working days to complete and must complete before the funds are given to your seller.
I hope this helps,
It's obvious that PayPal holds the money longer than necessary. My payment was immediately debited from my account, but after 6 days I'm still waiting for a refund. This is a scam!
Hi! please help. I'm having the same problem, it says that the seller has refunded my money but i see that a temporary hold has been placed. I've waited 5 working days and my money is still on hold. How will I get my money back? Does it go back to my bank account or paypal?