Sending money to family

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I sent 16th March 50 Euros to my granddaughter, she received 5 Euros.  I though that I had made a mistake so I sent another 50 Euros and once again 5 Euros was received.  When I try to send money now I get the error and the message for me to go to the bank or change my visa card.  I have been using paypal for over 5 years and I have never had a problem.  Paypal accepts my payments on ebay but does not send me receipts but refuses to send money on the same day as I have paid with paypal on ebay.  I am getting very frustrated as paypal is fabulous when it is working properly.  I tried the telephone (LOL) no answer and the help and contact page has sent me the same printed answer which does not even touch on my problem.

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