I am seller and work a lot through a site that i use for my customers an online method only.Last month i send a product that never arrived to my seller.Of course i ask him to give me two-three days so ill transfer money so i can refund him.Today morning before i check my activity money was already at my balance.I go offline and when i come online to refund him my balance was again on hold because his already open a case.When i try to respond on the case says that i cannot because there is not enough balance at my account..how that happens and what can i do? it seems that money is on hold for him but also says that pending.Thanks for your help!
