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Janelewis
Janelewis New Community Member
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Money sent to wrong email address

Hi I posted a dozen or so items a week ago on Ebay and unfortunately the wrong email address was in the 'Pay By Paypal box'.  A number of buyers have paid to that email address (it is another email address of mine).  How do I transfer the monies into my Paypal account?

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PayPal_john
Moderator PayPal_john Moderator
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Re: Money sent to wrong email address

add it and confirm it on your PayPal account, once that is done the payments will be credited to your PayPal balance in about 10 minutes.

 

Please follow the below steps:

 

Here’s how to add an email address to your PayPal account:

  1. Go to www.paypal.com.hk and log in to your account.
  2. Click ‘Profile’ near the top of the page.
  3. Click ‘Email’ under ‘Account Information,’ and then click ‘Add.’ (Don’t see this step? Follow the instructions below.)
  4. Enter your new email address and click ‘Save.’

 

Or

 

  1. Log in to your account.
  2. Click ‘Profile’ near the top of the page.
  3. Click ‘Update’ beside ‘Email.’
  4. Enter your new email address and click ‘Save.’

then you just need to confirm it

 

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click ‘Profile’ near the top of the page.
  3. Click ‘Email’ under ‘Account Information.’(Don’t see this step? Follow the instructions below.)
  4. Select the email address you want to confirm, click ‘Confirm’ and we will send you an email.
  5. Click the link in the email to complete the confirmation process.

Or

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click ‘Profile’ near the top of the page.
  3. Click 'Update' beside 'Email.'
  4. Select the email address you want to confirm, click ‘Confirm’ and we will send you an email.
  5. Click the link in the email to complete the confirmation process.

hope that helps :smileyhappy:

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KadeshStewart
KadeshStewart New Community Member
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Re: Money sent to wrong email address

Thank you guys so very much, I thought I had lost my funds.

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chrismith
chrismith New Community Member
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just sold item, on ebay says buyer has paid but no money received in paypal account???

 
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PayPal_lucy
Moderator PayPal_lucy Moderator
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Re: just sold item, on ebay says buyer has paid but no money received in paypal account???

Hey there chrismith,

 

I have moved your post here as it's a similar situation.

 

If you have access to the email address the payment was sent to add it on and confirm it to your PayPal account.

 

If you don't have access to it, ask your buyer to cancel it and re-send it to the correct email address.

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aspragg
aspragg Member
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Not received money

So i sold something to a friend for $4 but its not come through, he sent me a screenshot to prove that it has been sent, but still it hasnt gone into my account

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PayPal_lucy
Moderator PayPal_lucy Moderator
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Re: Not received money

Hey there aspragg,

 

Please read above.

 

As it was a friend, ask them the email address they sent payment too and make sure that that is the confirmed email address on your PayPal account.

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