So I had a crazy buyer on Ebay, who wasnt at home when his items were delivered, ignored tracking info which showed his items were at his local mail depot and submitted a dispute on Ebay instead. This froze my funds on Paypal. After a week, after sopme rather insistent communication, he picked up his items and then after five more days closed his dispute on ebay. Ebay show the dispute as closed. There are no ebay disputes apparent on the Paypal resolution centre, but my money for the transaction is still "Held" on Paypal, five days after the Ebay case was closed. It has put my account in negative balance, which means that - randomly - Paypal is refusing to process other transactions.
Most aggravating, there seems to be no way to contact Paypal to get them to sort out the transaction and release my funds. There is no chat help, no apparent email address to contact and the "call Customer Service" feature is a joke, just sending me to a pointless recorded message which cannot help me in any way. Is there any way to get Paypal to resolve this sort of issue. Its not the first time crazy buyers making stupid disputes has messed my balance up, but this one is dragging on much longer than it should. It makes me increasingly wary of the value of accepting PayPal as a seller - their absolute lack of customer support on this sort of thing is frustrating and damaging. What can I do next?
