Chargeback

Sebbybumbles
New Community Member

Hi Everyone,

 

How long does a customer have to make a chargeback after a sale is completed? My company sells online courses so doesn't qualify for Seller Protection and our site has been seriously hacked since a payment was made. Of course it may not be this person but they are unverified and now we suspect they will take the money back (if it is them - and because the site has been hacked we can't currently access the admin side of the site to see if they have registered).

 

Thanks in advance

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sebbybumbles

 

A chargeback is not a paypal dispute its done directly via a persons credit card company if they funded their paypal payment via a credit card.

 

So most cards allow 6 months but that may vary on a card to card basis.


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