Hi I have just read that your buyer raised a dispute after a month and a half, now I don't know about anyone else but I would personally say, there is something seriously wrong with the system if customers are allowed to raise a dispute after such a huge length of time, I find it incomprehensible, even the consumers right act updated to protect consumers further in 2015 only states the buyers of new goods have a right to ask for a refund if goods are not as described and I believe the time limit has to be with a reasonable frame or scale, and again the shop is not obliged to refund, more the case that they have to assist you in whatever your complaint is to try to resolve it amicably, but a month and a half later that is just ridiculous, It seems to me that PayPal but especially eBay are making up rules that far exceed even the governments guidelines and rules and that can surely only end in all the sellers losing so much so often, that eventually they take their business to someone who is not going to take fees and still always rule in favour of these what can only be described as spoilt little scammers (otherwise called customers) by eBay and PayPal it is it seems a licence for criminals to rip off sellers left right and centre without consequences of any kind... It seems to me to be a shambles and can surely only some day be superseded by a fairer system devised by a disgruntled and frustrated seller who starts their own Auction site with better and fairer rules for all as this clearly is weighted in favour of the scammers, so well done eBay/PayPal it is only a matter of time before some wise owl knocks you from your pedestal and cleans up where you have failed miserably for far too long!!!
Best regards
Tammy
