Sold an item via eBay and sent it the next day. His address was confirmed on Paypal. Arrived with buyer, buyer gave me good feedback. Then I get a message from Paypal 2 weeks later to say the buyer has gone to his bank and told them he didnt authorise the payment. Absolutly livid as im now -£158.00 in my paypal balance as his payment is on hold.
Ive given my supporting evidence to Paypal including the delivery refrence number so I can see it has deffinitely been delivered.
Im just worried im now going to have all of that money taken out of my bank account. Has anyone else been in the same boat that could tell me what the end result was? Im just so angry
Why not contact the buyer first as it may be a mistake.
I had this once and the buyers card had been stolen so the bank stopped all transactions around the time it was stolen, when the buyer realised she paid me again.
Advice is voluntary. Kudos / Solution appreciated.
My best advice is not to use PayPal to accept payments.
You can loose your money in an instant and I'm not convinced those deciding the case understand and are often keen to 'protect' the buyer (as the main company ebay does by not letting you negatively rate buyers).
Use bank transfer to get paid, it's free and much, much harder to reverse.
It's just a shame now that you can't remove the PayPal part from listings.
Hi, sorry just to clarify, the payment was via Paypal. The buyer has now gone to their bank and reported the paypal transaction as unauthorised. Therefor it has come back to me and has come out of my paypal account. Hope that makes sense.
**sorry just read the thread again, thankyou for your comments.
