21 Days Pending Balance Just a little more information

callumtuck
Contributor
Contributor

 Hi,

 

on 16/05/2017 I logged into my PayPal Account to find all my payments have been put on hold for 21 days I rang paypal the woman I spoke to said she didn't know why because. 

 

- I've been with paypal for about 4 years +

- I've had over 200 transactions in the last 3 months

- Total Income in 2 years £10,500 approx

- I've had my eBay account for 6 years with 350 Positive feedback

- I've got no pending cases

 

She also said the system will not let here do anything and I'll have to wait 21 days.

 

I tried expalining I need to buy postage and new stock for my business with the balance as this is how I do it every 7 days as theres not enough for the funds may not be realased for 21 I will have no captial I have no credit card and running low on funds already in my bank account.

 

Each item I sell is on average £3.25 in cost all parcels or sent Royal Mail Large Letter 1st class no tracking this costs £0.98 otherwise it would be £1.74 + I wouldn't make any profit so theres no proof of delivery. The postage money is coming from my bank account however in the past 3 days I've had to buy £100 worth of postage so my bank account is running low I have another 18 days of this.

 

Do PayPal think how I'm meant to even pay my bills at the end of the month as I have no income and I'm the company director of sinking ship.

Does any one know why?

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PayPal_Intars
Moderator
Moderator

Hi callumtuck,
 
Welcome to the community forum and thanks for posting.
Please reach out to the specialist team via email, phone or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPalUK. They'll be happy to run through this with you in detail and get to the bottom of the issue.

Intars

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