returning a item
Damandblast
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Posted on
Aug-01-2017
09:31 AM
Hello, Does it affect your claim if you return a disputed item yourself back to the company
Thats what I did.
3 REPLIES 3
snoozyblue
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Aug-04-2017
11:59 AM
You should be OK. What PayPal would do normally is ask you to send it back to the address the seller has on their PayPal account, so as long as that's the same address you've sent the item to, it'll still work in your favour.
If it's been sent to a different address, that may invalidate you for Buyer Protection.
kernowlass
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Aug-04-2017
12:24 PM
It would ONLY be ok if you sent it TRACKABLE, without a tracking number that proves delivery of the item back to the seller you may well lose any dispute.
Advice is voluntary.
Kudos / Solution appreciated.
noir2point1
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Aug-04-2017
12:54 PM
Just a follow up. Keep your receipt and claim your postage back through the free rerun shipping kink on the top right of your account (the truck) up to 15 quid and you can claim up to 12 times a year. Also if you didn't send it tracked PP can (if they are in a good mood) ask the seller to confirm that they got it back. BUT DON'T RELY ON THIS
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