refund

Burfur
Contributor
Contributor

I have received confirmation on 17th Feb that a refund has been made to my paypal account but paypal says I have no money to withdraw? Why?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Burfur

 

Depends how you FUNDED the paypal payment that was refunded.

 

Be exact in your reply as it saves time.


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Burfur
Contributor
Contributor

on my bank statement it shows as direct debit payment to paypal

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Burfur

 

OK as long as it was NOT a debit card but a bank transfer then this may apply  >>

 

Have you bought anything and paid for it via paypal since the refunds should have gone in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will always take from those funds (as that is now the default funding source), rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie refund rather than your normal funding source.


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