Should I close the dispute?

[Ritablackmore]

The seller says that PayPal has frozen my account and has asked me to close the dispute so they can give a partial refund. I've never done this before, is it the right thing to do? Thanks in advance

[kernowlass · Accepted solution]

@Ritablackmore

NO !!!!!!!!!!

If you close the dispute then the seller can ignore you.

You never close a dispute until you have a cleared refund or your item, in fact if the seller refunded you that would close the dispute automatically.

If you have not already done so then ESCALATE the dispute to a claim for paypal to sort for you.

[Ritablackmore]

Thank you for your help, I thought it didn't sound right Regards Rita