Refund

Newbiedoo
Member
Member
I withdrew some money to my bank account (Natwest) a few hours ago. I've just logged in to paypal to check the status and it says the bank has refunded it back to paypal. Why could this be? Can I try to withdraw it again?
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2 REPLIES 2

Newbiedoo
Member
Member
Do I need to submit the direct debit instruction so they will allow it?
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PayPal_Martin
Moderator
Moderator

Hello Newbiedoo,

 

Welcome to our Community.

 

As we are unable to see or discuss your account through the Community, you should try contacting us directly via Twitter @AskPayPal or via Facebook https://www.facebook.com/PayPalUK and we can look into this further for you.

 

Please make sure the bank details match the detail sregistered on PayPal, the name should match. The Direct Debit instructions relate to the use of the bank as funding source, we also use that to verify the ownership of the bank account.

 

Thanks

 

Martin

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