Ive got cash - I think?!

Vivienne2
Contributor
Contributor

Hi there

I havent used Paypal much to be fair but have received a refund from a business for some goods not received for the sum of £39.95.

I have had an email to state that the funds should be reflected in my paypal balance - but its not, neither on the app on my phone or the account online.

 

The message tells me to go to the My Account tab and chose subtab History - but I cant find that on my account page.

Any ideas how i update the balance?

 

Thank you

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2 REPLIES 2

Kenlar
Contributor
Contributor
Refunds only end up in balance if paid by balance. If card was used it would be forwarded on to ur card automatically. Hope this helps.
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Vivienne2
Contributor
Contributor
I see - thank you. So it should appear on bank statement as I paid by debit card. Thanks
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