I opened a dispute but can't see any history message.

[xiaoxin_ren]

Hi,

I'm trying to open a dispute to Transaction ID: 15K986615R629403G, not sure if it's successful or not, I can't see a case opened or any message history that I sent out during opening the case.

I open the dispute because I haven't received the item. A case was opened in ebay previously because item lost by carrier(case is closed state now) and the seller sent a replacement which is supposed to arrive by Sep 3, but the item didn't arrive more than half month even after ETA.

Thanks,

Eric

[PayPal_DavidR]

Hi there,

Welcome tot he PayPal Community.

If you are unable to see the case opened in the resolution Centre I recommend trying to open the case again. If you run into any issues please reach out to our customer service by phone, Facebook or Twitter.

-David R

[xiaoxin_ren]

Thanks for the suggestion. I tried again, it remains the same error as below msg:

Contact seller

We're sorry, something went wrong. Please try again.

[PayPal_DavidR · Accepted solution]

In this situation please reach out to our customer service and they will assist you with this. -David R

[xiaoxin_ren]

Thanks very much David. Case opened by customer service.

[PayPal_Donna]

Hi xiaoxin_ren,

Thank you for the update. Have a great day.

Donna