Help!! Money held - buyer wants a refund.

Knewton
Contributor
Contributor
Hopefully someone can help. I sold an item through Gumtree - I didn't send it quick enough for the buyer (the next day) so they've put in an item not received dispute. The money is being held. I'm trying to send a refund but I don't have enough available funds to do so (obviously - because it's being temporarily held!). What can I do? I don't have any other means to offer a refund.
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Knewton

 

Have you actually sent the item?


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Knewton
Contributor
Contributor
No, it was being sent this afternoon
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Knewton

 

ok then there should be an option to refund in the resolution centre.


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Kudos / Solution appreciated.
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