Can't remove old bank account

Bear100
New Community Member

Hi, i can't remove my old bank account, when i press remove it states "We're sorry, you can't remove this bank account because of a pending transaction. Please try again later."

the bank account in question also states confirm your account

 

how do i remove this?

Login to Me Too
2 REPLIES 2

iubjaved
Frequent Contributor
Frequent Contributor

Hi,

 

Here's a solution that you can try. Since you mentioned the bank account is old, i suppose it is a dead/closed account, in which case you can try to send a payment via that account to someone, so when paypal tries to withdraw from your bank and it gets bounce back, paypal will automatically remove the bank account.

 

Or , contact customer support via email/phone. Email is the best possible way in this case, explain them you want it to be removed and they will do it for you within 24 hours ( that's the time frame they usually replies to emails)

Login to Me Too

PayPal_Donna
Moderator
Moderator

Hi iubjaved,

 

Welcome to the PayPal community and what a great question to start with.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact Us link at the bottom of every PayPal page. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.