I cannot believe what have just happened....Buyer bought furniture over month ago, furniture delivered nearly 1 month ago. Now he opened case claiming it arrived damaged...OK , I do not have a choice and according to Trading Standards I have to take resposibility for it as this was sold online. In one of the emails buyer admitted that he moved out from his previous address and was transporting this item himself, in this case according to Trading Standards customer service he is liable to prove that damage was made before he moved out. Suddenly I can see email form Pay Pal that I've agreed to refund full amount if item will be returned. Never ever said anything like that...I called customer service, they said , no worries, we had to do it because you have to confirm that furniture was really damaged, they assured me that case will not be closed before I will confirm everything. Next day item arrived, I've sat down started to write an email when received email from Pay Pal that case is now closed and money refunded to buyer....That is Pay Pal customer service and problem solving...Buyer could have sent back bag of rubbish and he would still receive refund....Thanks Pay Pal
