‘sorry, we couldn’t confirm it’s you. How do I go about getting back access to the account?

[Pondin]

PayPal isn’t allowing me to log into my account

[kernowlass · Accepted solution]

@Pondin 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

[Pondin]

Yes, I have a number.