Hi @castelli13 Welcome to PayPal Community. Hope you are doing fine. We would like to help you with your concern. However since we can't verify from this page the details of your order, please reach out to us by clicking on the CONTACT link at the bottom part of your PayPal page so you can see the communication support channel available in your country/region. Please include as well the date and amount of the transaction/order so we can review the details. Keep safe!
