cannot find my payment after ebay transaction

KarissaFred
New Community Member

 I received a Paypal email from eBay saying that I received $340 and that I would need to confirm the shipping address for the funds to be allocated to my account. At this point, the item has already been delivered to my customer, and I entered the shipping information ages ago but I still have not received my money.  All I have to show saying that I was "paid" is that email since it is not showing up in my Paypal transaction history or in my summary, and it has been 2 days since my customer sent the money.  Paypal and eBay also never alerted me to my payment being on hold so I am at a complete loss. 

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