Zoom money not received but recipients bank but said transaction complete

[Catrincymru]

Hi i need help I've used zoomfor years and never had a problem but 2 of my recent transactions said the were complete but the revving bank did not get the money I called customer service and send the statements showing it was not received how do I get my money deposited or refunded Thanks

[kernowlass]

@Catrincymru 

https://help.xoom.com/s/article/when-will-my-money-get-there?language=en_US