What do you do when they close help chat on you?
yanaber
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Posted on
Sep-17-2020
01:59 PM
PAypal support closes the chat repeatedly on my requests
They don't want to resolve
What can you do?
2 REPLIES 2
kernowlass
Esteemed Advisor
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Sep-18-2020
05:18 AM
As we are not customer services then nothing we can do is there.
If they are closing your request then maybe they can do nothing either?
Advice is voluntary.
Kudos / Solution appreciated.
LynnElleebee58
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Sep-18-2020
06:37 AM
It seems as if PayPal chat representatives are so overloaded with inquiries to answer (due to inadequate staffing) that they’ve begun to accidentally (on purpose) drop chats in mid-conversation, leaving the inquiry’s hanging. What I do is continue the chat leaving them with my question in a message. They will reply eventually; it is the equivalent of email. It is much slower but at least I am able to finish the conversation. Hope this helps 😊
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