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What do you do when they close help chat on you?

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New Community Member

What do you do when they close help chat on you?

PAypal support closes the chat repeatedly on my requests 

They don't want to resolve 

What can you do?

2 REPLIES 2
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Esteemed Advisor

Re: What do you do when they close help chat on you?

@yanaber 

 

As we are not customer services then nothing we can do is there.

If they are closing your request then maybe they can do nothing either?


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: What do you do when they close help chat on you?

It seems as if PayPal chat representatives are so overloaded with inquiries to answer (due to inadequate staffing) that they’ve begun to accidentally (on purpose) drop chats in mid-conversation, leaving the inquiry’s hanging. What I do is continue the chat leaving them with my question in a message. They will reply eventually; it is the equivalent of email. It is much slower but at least I am able to finish the conversation. Hope this helps 😊