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What do you do when they close help chat on you?

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yanaber
New Community Member
Posted on

PAypal support closes the chat repeatedly on my requests 

They don't want to resolve 

What can you do?

2 REPLIES 2

What do you do when they close help chat on you?

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kernowlass
Esteemed Advisor

@yanaber 

 

As we are not customer services then nothing we can do is there.

If they are closing your request then maybe they can do nothing either?


Advice is voluntary.
Kudos / Solution appreciated.

What do you do when they close help chat on you?

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LynnElleebee58
Contributor
It seems as if PayPal chat representatives are so overloaded with inquiries to answer (due to inadequate staffing) that they’ve begun to accidentally (on purpose) drop chats in mid-conversation, leaving the inquiry’s hanging. What I do is continue the chat leaving them with my question in a message. They will reply eventually; it is the equivalent of email. It is much slower but at least I am able to finish the conversation. Hope this helps 😊

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