Unable to make an online purchase from a foreign country

Mikey4413
New Community Member

I am unable to make an online purchase from a vendor in Hong Kong using my Paypal account. (I'm in the U.S.) CAN SOMEONE ANSWER WHY MY PAYPAL PAYMENT WAS REJECTED?

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Mikey4413,

 

I'm sorry to hear that this purchase was not able to be made. There are a few reasons why a purchase might not go through. If there was risk detected with the transaction, that might be one reason. If you try the transaction again after not trying for at least a full day and the issue persists, please reach out to customer service for further troubleshooting.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this is resolved swiftly!

 

Olivia

 

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