The SFTP have no reports

fanesvad
Contributor
Contributor

 

We activated the SFTP function the last week. We have no problem accesing to the FTP with Fillezilla, but when we access to the folders we don't see any report or file.
We have done these steps to activate the SFTP, but, maybe we have to do a step more:

 

  1. Log into https://www.paypal.com
  2. Click the Profile subtab in the upper right.
  3. Click on Profile and Settings in the dropdown
  4. Select My settings
  5. Then go to Secure FTP Users
  6. On this page, click Add
  7. Verify your identity by reentering the full account number of the bank account associated with your PayPal account.
  8. From the displayed page, make a note of the PayPal-generated Secure FTP user account name.
  9. Enter your first and last names.
  10. Enter a password and reenter it for verification. NOTE: The Secure FTP Server username and password are unique and distinct from usernames and passwords for logging into any other PayPal service
  11. Agree to the Terms of Use.
  12. Click Create User. (This can take up to 48 hours to complete)

Do we have to take an additional step?

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3 REPLIES 3

sradevic
Contributor
Contributor

We have experienced the same issue (on some other paypal account). Is there a solution?

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zrx
Contributor
Contributor

Were you able to find a solution for this? I also don't see any reports in the outgoing directory.

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sradevic
Contributor
Contributor

@zrx I've decided to create a custom report using the PayPal REST API.

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