Refund
Chel0610
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Posted on
Apr-09-2020
01:14 AM
I have been waiting for a refund from a merchant for morE than 2 months now. I have called tha bank, called the merchant both were asking me to check with paypal. Why is my refund still on hold?
1 REPLY 1
dparinas
PayPal Employee
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Apr-10-2020
06:34 AM
Hi @Chel0610 Hope you are doing fine. We'd love to help you out on this matter however we need more information from you. Was there a dispute filed for the transaction? We also need to know the exact status of the refund in your account so we can verify or file a trace for it. Please reach out to us by clicking on the CONTACT link found at the bottom part of your PayPal page to see the available communication support channel in your country/region. Keep safe!
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