Refund

Chel0610
Contributor
Contributor
I have been waiting for a refund from a merchant for morE than 2 months now. I have called tha bank, called the merchant both were asking me to check with paypal. Why is my refund still on hold?
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1 REPLY 1

dparinas
PayPal Employee
PayPal Employee
Hi @Chel0610 Hope you are doing fine. We'd love to help you out on this matter however we need more information from you. Was there a dispute filed for the transaction? We also need to know the exact status of the refund in your account so we can verify or file a trace for it. Please reach out to us by clicking on the CONTACT link found at the bottom part of your PayPal page to see the available communication support channel in your country/region. Keep safe!
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