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Paypal account

lienkiem161718
Contributor

Paypal account

i have problem with the link credit card to paypal account. I tried to send money from my paypal account to a friend paypal account. It keeps asking for the card but i already have the card registered in the account. Even i tried difference card and still not able to transfer. Please look into my paypal account. 

 

Thanks, 

Kiem

 

1 REPLY 1
Dhen21
PayPal Employee

Re: Paypal account

Hello @lienkiem161718 

 

Good Day.

Since we can't have your account pulled up as this is a public community forum, I want to suggest these:

  • Changing your payment method at checkout. If you only have one payment method linked to your PayPal account, you’ll need to add another payment method before you can do this. You can try to add your bank account
  • Confirming your recipient’s email address or phone number is entered correctly. Make sure the recipient has finished registering for their PayPal account by confirming their information. A payment will fail if they haven’t completed this process.

Although there are other several factors why the transaction would not go thru, like security issue or card provider, you may contact us for further assistance thru the following:

 

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.

 

 

Or contact via social media:
Facebook (US): https://www.facebook.com/PayPal/
Facebook : https://www.facebook.com/paypal
Twitter (US): @AskPayPal

Other way around is to try contacting us via Chat Support

 

Hope this helps.

Thanks and take care.