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MSD9
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Posted on
Nov-17-2019
03:18 AM
Set up PayPal cash... Where did it go!? Don't see "Balance" Had balance, wanted to use it for a purchase and it was no longer a choice as I was checking out. Where is my money?
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PayPal_david
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Nov-21-2019
05:00 AM
Hey @MSD9,
Welcome to the Community!
If you were trying to send a payment through your account, and there were funds in your balance, our internal security system may have prevented the balance from being used towards the payment that you were sending.
I would advise you to try completing the payment at a later time. If you could also please try deleting your temporary internet files on the device that you are using, and then if you try this on a different browser, this could help with completing your payment.
I hope this helps.
David.
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