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Experience with xoom.com international money transfer that Paypal.com owned.

bhhhoang
New Community Member

Experience with xoom.com international money transfer that Paypal.com owned.

For international money transfer with xoom.com that paypal.com purchased recently who paypal.com is the parent company of xoom.com, I've seen many posts out there with disappointment results from paypal users that tried to used xoom.com to transfer money internationally.  Folks, as a paypal community when dealing with xoom.com, we ought to demand better service directly from Paypal who is the parent owner of xoom.com (paypal.com splattered xoom.com in the paypal.com's site as the place for international money transfer source).   So I will tell you all as a long time paypal.com customer how my experience with xoom.com was like (which in my opinion is no different than dealing with Paypal directly since Paypal owns xoom.com...make sense?), and how this company that paypal.com bought recently (xoom.com) and nominated as the main source of international money transfer company under the umbrella of paypal.com was like (xoom.com).  

 

I have recently (about 2 months or so) involved in a charity event in Vietnam where my financial contribution to the funding of a family in Vietnam would results in life or death situation for an 8 months old baby that has a heart condition since birth.  My money, my funding sources as a direct contribution from my part results in how this baby survived a major surgery  or not.  I have been using xoom.com to send the funds to the same mother of this child since December 2018 and January 2019 - with alot of hassled from xoom.com from enquiry why I sent the money to this family so many times, but they did passed it through to her eventually.  January 8 2019, this xoom.com decided to close my xoom.com account, and the gall of all the reason why they closed my account was because - they said they are not obligated to tell me why.   I called xoom.com, I called paypal.com.  None of these two child and parent company are willing to tell me exactly why they closed my xoom.com account.  They claimed it is their right per contract agreement.  So, this baby that is in ICU (intensive care unit) that has the heart condition in Vietnam, and I can't send any money back to the family to help with the medical costs all of certain... so I asked you the American people who use Paypal.com and xoom.com, is this right?  None of them will tell me why my account was closed.  Paypal deny any involvement in this case that I openned because they claimed that they are "not trained" to handle xoom.com issues.  Xoom.com claimed that they can terminate their customer's account any time without ...get this...giving just cause to the customer that they closed the account on.

 

These two companies are so irresponsible with other people's lifes when the parent company claimed no responsibility in the matter that they ought to, in regard to the child company (xoom.com) that they owned.  IF I did something wrong in my money tranfer activities where I violated some clauses from paypal or xoom, then I demand to know what I did.  They have not provided any reasons or just cause before they closed my xoom.com account.  They put my sponsored family in a medical hot spot because I could not send my own funding resources back to vietnam at the moment when the family in vietnam needed most when the baby with the heart condition is in the hospital in ICU unit.  Oh sure I have found other international transfer companies that would do the same job as xoom.com, but this incident and the seriousness of this issue needs to be known to all American who use these two companies.  I am extremely disappointed with this two companies.   This is a case where class action suite may follow.  I have not finished fully escalating all of my options yet as a consumer of paypal.com and xoom.com.  To paypal.com, you can not claim ignorant on this issue (yes I have contacted you) just because you are not xoom.com.  You own xoom.com, you deal with it.

1 REPLY 1
sharpiemarker
Esteemed Advisor

Re: Experience with xoom.com international money transfer that Paypal.com owned.

@bhhhoang

 

I suspect it is due to new regulations concerning anti-money laundering, anti-terrorist funding, US Patriot Act and other similar regulations PayPal has to ensure nothing irregular or suspicious is going on or if PayPal/Xoom feels it is risky for them because there are so many payments and they don't want to hold the bag in case you file dispute or it is unauthorized transaction. PayPal have the right to revoke your use of their service to you. 


Kudos & Solved are greatly appreciated. 🙂