Disappeared transaction

Unhappymummy
New Community Member
I placed an order on ebay, paid through paypal, order has disappeared, item not received and no transaction shown on paypal BUT money removed from bank under paypal. Can get anyone to answer my message from.paypal. any help appreciated.
Login to Me Too
1 REPLY 1

cpat0204
PayPal Employee
PayPal Employee

@Unhappymummy 

 

I hope you are doing well. It is possible that you processed the transaction via " Guest Check Out" . That means, you need not to log in to your Paypal account but paid the transaction directly using your debit/card .That also explains that the transaction is not showing on your Paypal Activity page. 

On this case,for you to check if the transaction went through, either you must have received an email confirmation of your order if not, you may  send us a message  so we can check on our end.

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution 🙂

 

Stay Safe!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.