Delined my case

[Harrymac6564]

I did not receive an Item which I paid for and opened a case at paypal resolution centre and they have declined my case saying that the seller said that my item was delivered and it wasn't. How do I go about appealing this?

[Dhen21]

Good Day @Harrymac6564,

Sorry to hear about the outcome of your claim. Although, the decision made at the conclusion of a buyer claim is final it can be appealed if new information is presented which was not considered during the original investigation. 

We'd love to help you out and for us to do that please reach out to us by clicking on the Contact link at the bottom part of your PayPal page so you can see the communication support channel available in your country/region. Please include as well the information of your case ID so we can review the details.

Thanks and keep safe!