Try the PayPal customer service chat for assistance:
- Log on.
- Click HELP at the top menu.
- Scroll down and click CONTACT US.
- Wait for the green Chat box to appear or click CALL US or other contact options.
If calling, call early, during business hours, west coast time to try to get a US rep.
Beware, PayPal staff is on reduced staff so responses may take longer than usual.
Or contact via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂