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Breakage in transit

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Contributor

Breakage in transit

Hi, What I thought would be a simple and straightforward process to claim compensation has proved to be anything but simple and straightforward.

I sent a ceramic piece with UPS and it has arrived broken. I have refunded the buyer and contacted UPS which asked for the delivery code and then said, by automated message,  it was the shipper's problem. I thought they were the shippers! 

eBay don't seem to recognise any wordsearch for a compensation claim so I'm hoping someone out there has gone through this rigmarole before and can point me in the right direction. Thanks