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Thank you. I did phone and it was just as frustrating as trying to e-mail them. Basically, they took money from my PayPal balance for a payment that was already refunded by the vendor. One week after the payment and immediate refund, they remove that amount from my paypal balance. And trying to get my money back, or at the very least, an explanation, is like pulling teeth... I phoned Saturday afternoon, and someone there is "escalating" the issue. However, I've heard nothing since.