@StephenB wrote:
I did the report and escalate claim and was told nothing could be done, and mod if your out there, hes done this to a few people, please please can't you just ask someone what can be done? He is just abuseing the use of paypal to rob people of money
StephenB;
The Moderators cannot do anything to escallate your claim. That is your responsibility to work and follow-up and follow-through on your business.
You have not even waited the alloted amount of time for your product to arrive. To file a dispute for a reputable storefront is a dubious thing to do. Especially when you have absolutely no paperwork or papertrail of any kind to back up your claim.
And I looked at all the sites that were "mentioned" here - all sites led to the same storefront, a legitimate one that listed shipping time, that said business was hosted in China, that all business would be handled in USD, and that shipping would be at least five to six weeks. History for the site went back at least six months. I didn't go back further than six months because, frankly, I didn't need to. I also looked up the "name" Gavin **** all these "posters" mentioned; there is no mention of that name in connection with DS cards or r4cards anywhere on the internet other than here, in this discussion.
StephenB, if you wanted out of the deal immediately after placing it for whatever reason, then that's one thing. But to disparage a perfectly ligitamate company that lists all the things that you claim were missing (i.e.: shipping, country of origin, length of shipping time, a F.A.Q., a Customer Support contact [which, by the way, does work - I've been in contact with them and asked them about the "person" you named; they never heard of that person], Warranty & Return info, etc.) is definitely not okay. A legitimate company that is willing to work with you on a problem and make it right or make it so that you're happy is not something to smear all over the internet. If you wanted your money back for whatever the reason, you shoud've just cancelled the sale and charged it back.
I'm sorry you felt unhappy about the decision to purchase your DS card from this particular site. There was an easy way to cancel the sale and reverse the charge.
To try to elevate this to a dispute/claim, did you actually TALK to a person, or was this just through the e-mail system of registering a claim? Because if you just did it through the system, you're not going to get your money back. At this point, you're going to have to call Customer Service and explain that you want your money back. And because you don't have a paper-trail, it's going to be a difficult process, but I think it can be accomplished. You may have to try and speak with a supervisor, and if that doesn't work, try and speak to their supervisor. Again, the lack of doumentation is not going to work in your favor, so don't get upset or high-and-mighty; keep cool, keep a level-head, and take your time to explain what you feel the problem is.
(Mod) Olivia had a good suggestion; I'm not sure if you even read it - did you see the deduction in your account? If yes, then use that as part of your documentation. I also asked you if you ever saw anything in your SPAM filter; the site specifically told you to watch there for notification as some e-mail hosts' filters would automatically send anything from them into a SPAM folder. If yes, then use that as documentation. If you didn't ever see a deduction in your PayPal account, then consider your account compromised and change your password immediately and check any associated cards or accounts for unapproved money transfers/transactions. The site also said if you used certain e-mail hosts, you would not EVER receive e-mail from them - did you check to make sure your service provider would allow mail from them? Could be important.
At any rate, you're clearly unhappy witha having purchased at this site. You'll have to sign into PayPal, click on the "Contact Us" link which will give you a "Web PIN" number and a Direct Phone Number into Customer service. This "Web PIN" is only good for 60 minutes, so only use it when you're ready to call. If you need to call back (or aren't ready to call in at that time), do the whole procedure again to generate another "Web PIN". This PIN will let the Customer Service Representative access your account and the item you're dealing with after you provide some basic information proving you ARE the account holder. They should then be able to help you through the item once you walk them through the issue (again, calmly, cooly, keeping your head), and if they cannnot, ask to speak to a supervisor. You may have to do this several times because of the lack of a paper-trail, but I believe if you're patient, you can get the resolution you want.
Just remember, the onus is on you to work through the issue, not anyone else. And the calmer and more patient you are, the better it will (probably) be for you in the long run. Just make sure to check the other issues like account tampering/access, and whether or not money was actually taken from your account or if your account was compromised.
Raven
PS - to the person who said they placed an order on March 7 and hadn't received anything yet: that's still well-within the timeline provided by the storefront. Have you contacted the Customer Service account on the storefront? They responded to me within 24 hours. I remind you, they are housed in China, so there is a time-difference and they may not be active in the timeframe when you are, so give it 24 hours.
