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PayPal_Adrian
PayPal_Adrian Administrator
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How to tell if an email is from PayPal

[ Edited ]

Welcome to the PayPal Community Help Forums!

 

Phishing emails are fake emails that pretend to be from PayPal (but aren't from PayPal) and often send you to fake websites.  These emails try to get you to reveal sensitive personal information, such as your Social Security Number, bank or credit card numbers, PIN numbers, or account passwords. 

 

At PayPal, we won't send you an email asking you to give us any of the following:

 

  • your full bank or credit card number
  • your debit card PIN number
  • your entire driver's license numbers
  • a listing of your email addresses
  • a listing of your physical (street) addresses
  • your full name
  • your password (to PayPal or any other account)
  • the answers to your security questions

We also won't ask you to view an attachment or install a software update.  Only a few of our emails to you - such as for password recovery or to confirm an email address - will ask that you click on hyperlink to complete an action.  If you didn't request a password reset or add an email address, scrutinize the email further before proceeding.

 

In fact, most phishing emails will present you with a situation that tries to provoke you into immediate action - and usually recommends that you click on a link in the same email to dispute a transaction or provide the requested information as soon as possible. 

 

Our emails to you will always address you by the first and last name or the business name you registered with on PayPal.  Unsure of what this is?  Go to https://www.paypal.com and log in.  You'll be greeted by your first and last name.  Emails that address you by "Dear PayPal Member" or other, similar greetings are a sure give away that they aren't real.

 

If you've received an email that you're suspicious of, stop!  Don't open it or click on any links.  Open a separate browser window and go to directly to https://www.paypal.com and check on your account.  If there is an issue or a payment has  been made, it will be visible there. 

 

If you receive a phishing or spoof email pretending to be from PayPal, or you're unsure if it is from PayPal, please forward the email, including the header, to spoof@paypal.com.  Then delete the email from your inbox.

 

I know we all try to be vigilant in the digital era, but if you've responded to a spoof email with any sensitive personal information, or entered that information on a site that pretends to be PayPal but isn't, take action to secure those pieces of information as soon as possible.  If you believe you have been a victim of identity theft or other personal information has been compromised, start by learning more here.

 

Stay safe,

 

Adrian

 

PayPal_Olivia
PayPal_Olivia Administrator
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Re: How to Tell if an Email is from PayPal

[ Edited ]

Great post, Adrian!

 

It's so important to familiarize yourself with what to look out for. Even the most internet-savvy folks can unthinkingly click a link in an email (*whistles innocently*), so it's important to know what to do if that happens.

 

I have a couple more links for you:

 

Your Guide to Phishing (another resource that explains what phishing is, how to recognize it, and how to fight it)

The Fight Phishing Challenge (How good are you at spotting phishing now? Test your knowledge!)

 

and even though Adrian posted this link, I'm going to post it again:

 

Your Guide to Identity Protection (Learn what identity theft is, how to prevent it, and what to do if it happens.)

 

Stay safe!

 

Olivia

 

 

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idcore
idcore New Community Member
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Re: How to Tell if an Email is from PayPal

[ Edited ]

I just signed up for an account and the email sent to me had a "Link Now" button and an "edit my information" hyperlink, so you can you say the following on your website:

 

"We also won't ask you to view an attachment, click on a hyperlink, or install a software update. "

PayPal_Adrian
PayPal_Adrian Administrator
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Posts: 5119
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Re: How to Tell if an Email is from PayPal

idcore,

 

Welcome to the forums and an excellent call out!  There are a few times when we do ask that you click on a hyperlink to complete an action, but we try to notify our members in advance we are sending an email with a hyperlink.  I've edited the article above accordingly.

 

For example, for email confirmation, once the email address is added, a page is displayed notifying you that we've sent an email with a link.  For some methods of password recovery, you are also instructed a link will be sent.  While I can't think of any other emails right off the top of my head, if you're unsure, the best route is still to go directly to https://www.paypal.com and check there.  Forward the email to spoof@paypal.com if it isn't from us, or if you still aren't certain.

 

We appreciate your attention to detail!

 

Adrian

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