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$20 Chargeback Fee.. Really PayPal?

New Community Member

$20 Chargeback Fee.. Really PayPal?

So not only do I get scammed by the eBay user who purchased my item and PayPal sided with the user due to the credit card chargeback, PayPal charges me a $20 fee on top of it?

 

Seriously, how do you keep customers?

5 REPLIES 5
Volunteer Advisor

Re: $20 Chargeback Fee.. Really PayPal?

What type of chargeback was it

New Community Member

Re: $20 Chargeback Fee.. Really PayPal?

Credit Card Chargeback. eBay user purchased item, filed a claim after item was already redeemed.

 

Learned my lesson but to throw a $20 fee on top of it is annoying and stupid.

Volunteer Advisor

Re: $20 Chargeback Fee.. Really PayPal?

Yes I understand it was a credit card chargeback.

 

What type of chargeback wad it.

 

Unauthorized

Item not received

SNAD.

 

paypal offers seller protection for INR and unauthorized transactions.

 

Did you ship with D/C for sales less that $250.00

 

or with Signature Confirmation if sale was $250.00 or more

New Community Member

Re: $20 Chargeback Fee.. Really PayPal?

We just got whammed a $20 CHARGEBACK FEE on a $25 purchase. WTF!

 

The best part is that it was for electronically delivered software and we issued a refund as soon as we saw the $25 fee.  The "buyer" never attempted to contact us and ask for a refund under our no-questions-asked refund guarantee.

 

PayPal just stood by, after being a $10k+/year customer for 7+ years and let us get reamed by the customer and the credit card company.

 

Thanks PayPal.    

Tags (2)
New Community Member

Re: $20 Chargeback Fee.. Really PayPal?

Its all geared to the buyer now dont understand how the will stay running with NO SELLERS to collect from.