Getting INSTRUMENT_DECLINED error when going from Sandbox to Live

manalico
Contributor
Contributor

Hi,

 

We have integrated PayPal payments and it works great in sandbox mode but when we swtich to live I get this type of error when trying to make a payment from any paypal account:

 

(
[name] => INSTRUMENT_DECLINED
[details] => Array
(
)

[message] => The instrument presented was either declined by the processor or bank, or it can't be used for this payment.
[information_link] => https://developer.paypal.com/docs/api/payments/#errors
[debug_id] => d6f207e287f4
)

 

Thank you!

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2 REPLIES 2

CloudedHouse
Contributor
Contributor

I have the same issue, all payments were running through the sandbox without any issue, switched to live, payments from paypal balances work fine, but any payment transactions from cards are denied with INSTRUMENT_DECLINED. There are a lot of posts regarding this issue, on this site and others, but I'm struggling to find a resolution.

 

Can anyone help resolve this issue?

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Jasonzhang
Contributor
Contributor

Any updates for problem? I got the same problem.

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