i received an empty packet!!!

Foto25
Contributor
Contributor

i buy thru ebay an item who cost almost 1500 euros and i received an empty packet with paper for weight but not the purchased item i open case to paypal and ebay too

but i do mistake and i choose item not received i must choose item is different than seller description and paypal decide in favor of seller since seller provide tracking number even i had describe the reason to paypal

now what i must do? i will lost my refund also from ebay too???

in ebay i choose the right topic and i explain to them that isnt missing something i just received an empty packet

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Foto25,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

I would recommend opening a Not as Described dispute on PayPal. More information on how to open a dispute can be found here -  Open Dispute

 

- Siobhan

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