Seller sent me an empty box!

[bushloc]

I've opened Open Disputes & Claims and paypal told me to return the item to the buyer.. but the box that seller sent to me is just an Empty box, there nothing in it...

What I do ? Paypal told me to provide the tracking number or Cancel claim. Do i really need to spend on shipping fee to return the empty box to the seller?

Anyone help me please? thanks!

[bushloc]

anyone?

[Lady_Hester]

if you used a CC via your PP acct, try going through them.  They are generally quite responsive to their customers.

[bushloc]

I've sent email to paypal many times but Ive not gotten any answers yet...

and I don't see the case anymore ... Im afraid I loose my money 😞

[redpower]

---

@bushloc wrote:

I've sent email to paypal many times but Ive not gotten any answers yet...

and I don't see the case anymore ... Im afraid I loose my money 😞

---

chargeback

[bushloc]

Can Some one help me with this please?

Paypal sent me an email and said:

[code]In order to continue this investigation, a police report must be filed with
your local law enforcement agency and a copy of the report must be faxed to
PayPal.

The documents should be faxed to PayPal at ***-***-**** (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-001-210-644-865), so we may attach the documents to your claim as
quickly as possible.

Contact your local police department and obtain a police/incident report.
This report should be on the law enforcement agency’s letterhead or stamped
police documentation and clearly explain the details of your issue. This
documentation must include the department/officer’s contact information,
the reporting officer's name, badge number and signature.

You must fax the police/incident report to PayPal within 10 days at ***-***-****

 (please note this is a United States phone number, if you are
faxing from outside the United States, you will generally need to dial 00 1
before the number). The fax needs to include your email address and PayPal
Buyer Complaint Case number (PP-001-210-644-865).

Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.

Sincerely,
Karin
Protection Services Department
PayPal, an eBay Company
[/code]

I don't know what paypal need from me.. a police report must be filed?  and I dont have fax ... can I just email to paypal? Can someone have this experience help me out?

Thanks

[redpower]

---

@bushloc wrote:

Can Some one help me with this please?

Paypal sent me an email and said:

[code]In order to continue this investigation, a police report must be filed with
your local law enforcement agency and a copy of the report must be faxed to
PayPal.

The documents should be faxed to PayPal at ***-***-**** (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-001-210-644-865), so we may attach the documents to your claim as
quickly as possible.

Contact your local police department and obtain a police/incident report.
This report should be on the law enforcement agency’s letterhead or stamped
police documentation and clearly explain the details of your issue. This
documentation must include the department/officer’s contact information,
the reporting officer's name, badge number and signature.

You must fax the police/incident report to PayPal within 10 days at ***-***-****

 (please note this is a United States phone number, if you are
faxing from outside the United States, you will generally need to dial 00 1
before the number). The fax needs to include your email address and PayPal
Buyer Complaint Case number (PP-001-210-644-865).

Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.

Sincerely,
Karin
Protection Services Department
PayPal, an eBay Company
[/code]

I don't know what paypal need from me.. a police report must be filed?  and I dont have fax ... can I just email to paypal? Can someone have this experience help me out?

Thanks

---

sounds like you must've filed a fraud complaint? you need to fill out a affidavit of fraud and fax it to PayPal, if you don't have a fax machine, i would suggest going to your local library or something, or you may be able to do it from the police station.

[Borborygm]

Um.... every single time an item is shipped, it has a weight listed, this is with or without a tracking number... go to the manufacturers site, find the actual weight of the item, then find the weight of the item shipped to you. If it was empty like you say, this will be open and shut.

[blueeyed10]

That is crazy!  I ordered something from ebay and it was fake so I put in a claim to get my money back. ebay  waned me to ship back the package and they provided the shipping label for me and I did not have to pay for it. Did you buy from ebay or somewere else? If it was through ebay then put in your claim through ebay and ebay will provide a free shipping label, if you ordered from somewhere else, then call paypal and explain to them what happened, that the box was empty and you are not going to spend more money to ship it back, that is ridiculous!