I have sent someone a refund but they have said it hasnt come through. On my account it says the payment has been received however they have said it says 'pending'. Have i done something wrong or is the transaction waiting to go through or something?
Pending refunds can only happen for two reasons. 1. The seller has issued a refund from their bank account which takes time to process.
2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.
Advice is voluntary. Kudos / Solution appreciated.
